FAQ
Need a little help?
Everything you need to know before your next shift.
Pricing
Domestic shipping is ฿50 per box. One box holds up to 2 sets. If you’d like items shipped separately, please let our team know.
Yes, we produce in bulk for hospitals, clinics, and organisations, with special pricing for large orders. Please contact our team for a quote.
Embroidery
Embroidering a name on a scrub set costs ฿80 per set, up to 1–2 lines of text. For the best result, we recommend no more than 20 characters per line.
Yes, logo embroidery is available. Pricing depends on the product.
Scrub set logo embroidery
- 1 set — ฿450
- 2 sets — ฿300 per set
- 3 sets or more — ฿250 per set
Gown logo embroidery (right side only, embroidered over the lining)
- 1 set — ฿600
- 2 sets — ฿400 per set
Sizing
If you’re not sure which size to choose, just send us your weight and height and we’ll help recommend the right size — free of charge.
Gowns are available in XS, S, SS, M, L and XL, all in a unisex pattern.
Yes — see Exchanges & returns for the conditions.
Shipping
- Orders without embroidery: 3–5 business days after payment
- Orders with embroidery: 7–10 business days after payment
We ship via Kerry Express. You’ll automatically receive a tracking number in chat once your order has shipped.
We currently don’t offer cash on delivery.
Payment & ordering
You can order two ways:
- Chat with our team on our LINE Official Account — @subscrub
- Order directly through our online store
Bank transfer or credit card.
Yes, you can order through these platforms, including embroidery — just note the name you’d like embroidered in the order comments.
Tax invoice
We can issue a tax invoice for the cost of scrub sets and gowns only. Embroidery fees and shipping fees cannot be included on a tax invoice.
Yes — just send us the company name, address, and tax ID number.
Exchanges & returns
Yes, under the following conditions:
- Return shipping is ฿50, covered by the customer
- The item must not have been embroidered
- No stains or perfume, and it must not have been washed or ironed
- Exchange requests must be made within 3–5 days of receiving the item
If we made a shipping error, we’ll cover the full cost of the exchange or return.
Promotions
We update promotions every month — follow along via:
- LINE Official Account — @subscrub
- Instagram — @sub.scrubb
- Facebook — Sub.Scrub
Yes, we offer special pricing for bulk orders — contact our team for a quote.
Store & showroom
We don’t currently have a permanent storefront. However, you can try on our products at pop-up stores at various medical conferences each month. Follow our schedule on Instagram @sub.scrubb and Facebook Sub.Scrub.
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Still have a question?
We’re here.
Whether you need help choosing a size, checking an order, or just want to ask us something — drop us a message. We’ll get back to you as soon as we can.